Frequently Asked Questions
Everything you need to know about shopping with SurfStitch, from delivery tracking to our easy returns process.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for change of mind?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, with all tags attached. Please note that for hygiene reasons, swimwear and undergarments must have the protective seal intact.
Do you offer international shipping?
Yes, SurfStitch ships to various international destinations. Shipping costs and delivery timeframes vary depending on the country. You can view the specific rates at the checkout page.
How do I know what size to buy?
Each product page features a detailed size guide. Since we stock multiple global brands, we recommend checking the specific brand's measurements provided in the 'Size Chart' link next to the size selector.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services including Afterpay, ZipPay, and Klarna.
Are the products on your site authentic?
Absolutely. SurfStitch is an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to ensure 100% authenticity and quality.